Terms of booking

Himalayan Trails runs the trips on this site and sells them to you. When you book, your contract is with Himalayan Trails, and you pay Himalayan Trails directly, into its own account.

Himalayan Trails's registered details: To come: the operator's legal name, registered address and GSTIN.

This site runs on Trilyt, the booking software Himalayan Trails uses. Trilyt is a technology provider: it doesn't sell trips, isn't a party to your booking, and never holds or passes on your money.

Trilyt is a trading name of Accelryde Technologies LLP (LLPIN ACY-1852), whose registered office is at House No. B-299/1, Plot B-15A/1, Kh. No. 22/14, Sultanpuri C Block, Sultanpuri, North West Delhi 110086, Delhi, India. GSTIN: To come: Trilyt's GSTIN, not issued yet.

Prices are in rupees and include GST. Each trip's booking page shows its prices, the booking amount that holds your seats, and when the balance is due.

You pay the booking amount when you book, and the rest by the balance's due date. If you book after that date, you pay the whole amount when you book.

Online payments go through Razorpay, into Himalayan Trails's account. Himalayan Trails sends payment links and reminders before the balance is due.

When you book, your seats are held while you pay, and the page shows how long the hold lasts. Your booking is confirmed once your payment goes through, and Himalayan Trails sends you the confirmation.

If the hold runs out before your payment arrives, the seats go back on sale. A payment that arrives late still confirms your booking if the seats are free; if they aren't, it's refunded in full.

To move to another date, ask Himalayan Trails to move you. Each trip's booking page says how close to departure you can move, and the new date needs free seats. If it costs more, you pay the difference. If it costs less, the difference comes off what you still owe, and anything you've paid beyond the new price is refunded.

You can cancel in Manage my booking, or ask Himalayan Trails to cancel for you. What cancelling costs depends on the trip's cancellation policy and how many days before departure you cancel. The cancellation and refund policy has each policy, and how refunds are paid.

Himalayan Trails may change an itinerary when weather, roads, permits or safety need it, and tells you as soon as it can.

If Himalayan Trails cancels your departure, for any reason, you get back everything you've paid, whatever the cancellation policy says. Himalayan Trails may offer you another date instead.

• Give correct details for everyone travelling.
• Check that the trip suits everyone travelling: its booking page gives its difficulty, altitude and minimum age, where they apply.
• Tell Himalayan Trails about any medical condition that matters on the trip.
• Bring the ID the trip needs, and send any documents or signed forms Himalayan Trails asks for before departure.
• Follow the guide's instructions, and respect local rules and the places you visit.

If anyone travelling is under 18, you confirm when you book that you're their parent or guardian.

Himalayan Trails runs your trip as its booking page describes. Travel has risks, such as weather and road conditions, and some trips go to altitude or remote places, so consider travel insurance that covers your trip and its activities.

Trilyt provides the booking software only, and isn't responsible for the trip itself.

If something goes wrong, tell Himalayan Trails at To come: the operator's support email or To come: the operator's support phone.

Himalayan Trails's grievance officer is To come: the name and designation of the operator's grievance officer, at the same email and phone. They acknowledge a complaint within To come: how soon the grievance officer acknowledges a complaint, and resolve it within To come: how soon they resolve it.

These terms are governed by the laws of India, and the courts in the city of Himalayan Trails's registered office decide any dispute. This doesn't take away your right to complain to a consumer commission where you live.

Himalayan Trails may update these terms, and the date at the top shows the last change. A booking keeps the terms it was made under.