Privacy policy

Himalayan Trails decides what personal data is collected for your booking and why. That makes Himalayan Trails the Data Fiduciary for your data under India's Digital Personal Data Protection Act, 2023.

Trilyt, the booking software Himalayan Trails uses, is its Data Processor: it handles your data only as Himalayan Trails instructs. Trilyt is a trading name of Accelryde Technologies LLP (LLPIN ACY-1852), whose registered office is at House No. B-299/1, Plot B-15A/1, Kh. No. 22/14, Sultanpuri C Block, Sultanpuri, North West Delhi 110086, Delhi, India.

Write to Himalayan Trails about your data at To come: the operator's support email, or call To come: the operator's support phone. Questions about Trilyt's part go to privacy@trilyt.com.

• To take and run your booking: each traveller's name; the booking contact's phone number and, if you give it, email; other travellers' phone numbers, if you give them; and the pickup point.
• Before and during the trip, if Himalayan Trails asks for them: medical or dietary notes, an emergency contact, ID documents and signed forms. Himalayan Trails's team may also note things such as your city, and whether you checked in on the trip.
• To take payments: what you pay and when. Online payments go through Razorpay, so your card or bank details go to Razorpay, never to this site.
• To keep you posted: the messages sent about your booking, including the codes that open Manage my booking, by WhatsApp or SMS, and offers if you ask for them.
• For Himalayan Trails's records: the link or page that brought you to this site.
• To keep the site safe: your IP address, to limit how often codes and links can be asked for.

Himalayan Trails also keeps what tax and other laws require, and uses your data to handle any complaint or dispute.

If you book for anyone under 18, you confirm at checkout that you're their parent or guardian.

You give the booking details above to book. When you book, checkout also asks for these two consents. Each starts unticked, and neither is needed to book:

• “Send my booking updates on WhatsApp: the confirmation, payment links and reminders.”
• “Send me offers and new trips from Himalayan Trails.”

Himalayan Trails keeps a record of what you ticked with your booking.

You can withdraw either at any time: tell Himalayan Trails at To come: the operator's support email or To come: the operator's support phone. Withdrawing doesn't change your booking, or anything done before you withdrew. To come: how a withdrawal stops the messages, as nothing records one yet.

Himalayan Trails shares your data only as far as each needs it:

• Himalayan Trails's own team, each seeing what their role needs: a guide sees what the trip needs.
• Travel agents who sell Himalayan Trails's trips, for the bookings they make.
• Razorpay, which takes online payments and makes refunds.
• Meta (WhatsApp), MSG91 (SMS) and Amazon Web Services (email, through SES), which send your messages.
• Amazon Web Services, which hosts this site and its data in Mumbai.
• Sentry, which receives error reports from the site, so problems can be fixed.
• Trilyt, which runs this site's software.
• Anyone the law requires, such as a tax authority or a court.

Your data is stored in India, on Amazon Web Services in Mumbai. Meta (WhatsApp) and Sentry may process it outside India, as the law allows.

• Booking and invoice records: 8 years, as tax law requires.
• Contact details: deleted 2 years after your trip, unless you've asked for offers, in which case they're kept until you withdraw that consent.
• Medical and dietary notes, emergency contacts, ID documents, signed forms and messages: To come: how long each is kept after the trip.

Under the Act, you can:

• ask what personal data Himalayan Trails holds about you, what it does with it, and who it's been shared with;
• ask for it to be corrected, completed or updated;
• ask for it to be erased, unless the law needs it kept, as with invoices;
• name someone to act for you if you die or can't act yourself;
• complain to Himalayan Trails about how your data has been handled.

Ask Himalayan Trails at To come: the operator's support email or To come: the operator's support phone, with your booking number. Himalayan Trails answers within To come: the number of days the operator takes to answer, at most 90. If you're not satisfied with the answer, you can complain to the Data Protection Board of India, at To come: the Data Protection Board's complaint link.

If a breach affects your personal data, Himalayan Trails, with Trilyt's help, tells you and the Data Protection Board of India as the law requires: what happened, what it means for you, and what you can do.

This site uses no advertising or analytics cookies, so it doesn't ask you about cookies.

For the tab you're using, it keeps the page that brought you here, which goes with your booking; after you book, the booking number and your first name, so a reload shows them; and in Manage my booking, a payment that's under way.

When you pay, Razorpay's checkout may keep its own data in your browser, under Razorpay's policies.

Write to Himalayan Trails at To come: the operator's support email, or call To come: the operator's support phone. Himalayan Trails's grievance officer is To come: the name and designation of the operator's grievance officer.

Questions about Trilyt's part go to privacy@trilyt.com. If you're not satisfied with Himalayan Trails's answer, you can complain to the Data Protection Board of India.

Himalayan Trails may update this policy, and the date at the top shows the last change. If a change needs your consent, Himalayan Trails asks for it first.