Cancellation and refund policy

Each trip open for booking has one of these policies, for bookings made now. What you're charged depends on how many days before departure you cancel.

The charge is a share of the booking's total. Your refund is what you've paid beyond the charge: if you've paid less than the charge, you get nothing back, and you don't pay the rest.

Each trip's booking page shows its policy, and checkout asks you to accept it. Your booking keeps the policy it was made with, even if Himalayan Trails changes it later, and Manage my booking shows it.

Cancel in Manage my booking, with your booking number and the phone or email on the booking. It shows the charge and your refund before anything happens. You can also ask Himalayan Trails to cancel for you.

When you cancel, your refund starts straight away.

• What you paid online goes back the way you paid it, through Razorpay, within 5 to 7 working days.
• What you paid Himalayan Trails directly, in cash or by bank transfer, Himalayan Trails pays back to you within 7 days.

If an online refund fails, Himalayan Trails gets in touch to pay it another way.

If Himalayan Trails cancels your departure, you get back everything you've paid, whatever the policy says. Himalayan Trails may offer you another date instead.

If Himalayan Trails cancels your booking without you asking: To come: what you get back.

• If you don't turn up, there's no refund, unless Himalayan Trails chooses to give one.
• Once your trip has started, only Himalayan Trails can cancel your booking, and the policy's charge for cancelling on the day applies.
• If one traveller comes off a booking, the policy applies to that traveller's share.
• If you move to a cheaper date, the difference comes off what you still owe, and anything you've paid beyond the new price is refunded.
• If a payment arrives after its hold ran out, it confirms your booking when the seats are still free; if they aren't, it's refunded in full.
• If you pay twice, or pay too much, the extra is refunded in full.
• If you booked through a travel agent: To come: how cancelling and refunds work for bookings made through an agent.
• Only Himalayan Trails can give a refund beyond the policy.

Ask Himalayan Trails at To come: the operator's support email or To come: the operator's support phone. Complaints go to Himalayan Trails's grievance officer, as the terms of booking say.